WELCOME

 

WTCPUA Customer Service Office

11805 Bee Cave Rd., Ste. 200

Austin, TX  78738

(512)263-0125

 

WTCPUA Administrative Office

12117 Bee Cave Rd.,Bldg. 3, Ste. 120

Austin, TX  78738

(512)263-0100

 

****IMPORTANT INFORMATION****

February 21, 2017-- Electrical power has been restored at the Southwest Parkway Pump Station.  Stage 4 Emergency Water Restrictions have been CANCELLED.  


February 20, 2017--The West Travis County Public Utility Agency (PUA) has lost electrical power from Austin Energy at its Southwest Parkway Pump Station.  This pump station provides drinking water to ALL PUA customers in the Highway 290 service area.  The PUA has implemented Emergency Stage 4 Water Restrictions (no landscape irrigation and limited water use) in the Highway 290 service area on Monday, February 20, 2017.  These restrictions will continue and should be considered open-ended until the system is fully functional.

The following subdivisions will be affected:

Belterra (Hays 1 and Hays 2)

High Pointe

Ledgestone

Dripping Springs WSC

Rim Rock

Sunset Canyon

Sawyer Ranch Rd.

Fitzhugh Rd.

Surrounding communities

 

 

 

 

ONLINE PAYMENTS


1/13/17  If you have used the recurring credit card payment option in the past, you need to re-enroll your credit card information.

  • Sign in to the payment link above
  • Go to Edit My Profile
  • Click the box to De-Enroll
  • Go back to Payment Screen (home) re-sign in and re-enter your credit card information

If you have any problems, please contact our Customer Service office for assistance.  


Customers who use the recurring ACH payment option, do not need to update their information.  


 THERE WILL BE NO LATE CHARGES ASSESSED DURING JANUARY.  


 CURRENT PUA CUSTOMER PAYMENT OPTIONS:

1/23/17 

  • Make payment via WTCPUA /District website 24/7 (wtcpua.org)
    • Visa/MasterCard/Discover  (5% Convenience Fee) – immediate confirmation and will post the next business day
    • Electronic Check ($1.00 Convenience Fee) – will post within 1 business day

 

  • Monthly Auto-draft (drafted on due date) – Complete a one-time authorization form (online)
    • Credit Card (5% Convenience Fee)
    • Bank Draft ($1.00 per transaction)
    • When you receive a bill indicating "DO NOT PAY,” your draft set up has been completed and is active.

 

  • Online Bill Pay through your bank
    • No Fee

 

  • Pay by phone 512-263-0125
    • Credit Card (5% Convenience Fee)
    • Bank Draft ($1.00 per transaction)

 

  • Pay by mail or in person:

               11805 Bee Cave Road, Ste. 200

                Austin, Texas  78738

 

Questions? Please contact:

Customer Service - (512)263-0125

 

 

 

IMPORTANT INFORMATION


 Transition of Operations and Customer Service to WTCPUA


 12/28/16  Please click here to read important communication regarding the transition of customer service and operations responsibilities directly to West Travis County Public Utility Agency.  If you have any questions, please Contact Customer Service at 512-263-0125.


  WTCPUA FACTS

The presentation at the link below outlines the development of the WTCPUA and how rates would have compared to other public and private ownership of the Utility. The presentation exhibits that WTCPUA ownership resulted in more favorable customer rates.

Click here for more information.   

 

 


PREPARING FOR WINTER

 

With colder temperatures finally reaching Texas it's time to start preparing for winter freezes.  Following the list below will help you be more prepared for when temperatures drop.

 

  • Keep garage doors closed;
  • Open kitchen and bathroom cabinets to allow warmer air to circulate around exposed plumbing, please be sure to remove any harmful chemicals that may be in reach of children or pets;
  • Let the water drip from the cold side of the faucet, even a trickle can prevent pipes from freezing;
  • Insulate any exposed pipes or hose bibs,  be sure to check crawl spaces and attics for exposed pipes.

Most supplies for insulating pipes can be purchased at your local hardware store. With these few tips you could save yourself costly water bills from pipes bursting during freezes.


 

 

 

 

 

Effective 9/12/16: Stage 1 VOLUNTARY Watering Guidelines in effect.   

Watering Days:  

Odd Numbered Addresses: Wednesdays and Saturdays

Even Numbered Addresses:  Thursdays and Sundays

Commercial (including large landscapes and HOA common areas:

Mondays and Fridays

Watering Hours:

4 a.m. to 10 a.m. and 7 p.m. to midnight 

 

 

 


PLEASE CALL 512-263-0125 FOR ALL BILLING QUESTIONS,

SERVICE ISSUES AND WATER/SEWER EMERGENCIES 


AFTER HOUR Emergency Number -

512-788-1155