WELCOME

 

WTCPUA Customer Service Office

11805 Bee Cave Rd., Ste. 200

Austin, TX  78738

(512)263-0125

 

WTCPUA Administrative Office

12117 Bee Cave Rd.,Bldg. 3, Ste. 120

Austin, TX  78738

(512)263-0100

 

 

 

 CURRENT PUA CUSTOMER PAYMENT OPTIONS:

1/23/17 

  • Make payment via WTCPUA /District website 24/7 (wtcpua.org)
    • Visa/MasterCard/Discover  (5% Convenience Fee) – immediate confirmation and will post the next business day
    • Electronic Check ($1.00 Convenience Fee) – will post within 1 business day

 

  • Monthly Auto-draft (drafted on due date) – Complete a one-time authorization form (online)
    • Credit Card (5% Convenience Fee)
    • Bank Draft ($1.00 per transaction)
    • When you receive a bill indicating "DO NOT PAY,” your draft set up has been completed and is active.

 

  • Online Bill Pay through your bank
    • No Fee

 

  • Pay by phone 512-263-0125
    • Credit Card (5% Convenience Fee)
    • Bank Draft ($1.00 per transaction)

 

  • Pay by mail or in person:

               11805 Bee Cave Road, Ste. 200

                Austin, Texas  78738

 

Questions? Please contact:

Customer Service - (512)263-0125

 

 

 

IMPORTANT INFORMATION


 Transition of Operations and Customer Service to WTCPUA


 12/28/16  Please click here to read important communication regarding the transition of customer service and operations responsibilities directly to West Travis County Public Utility Agency.  If you have any questions, please Contact Customer Service at 512-263-0125.


  WTCPUA FACTS

The presentation at the link below outlines the development of the WTCPUA and how rates would have compared to other public and private ownership of the Utility. The presentation exhibits that WTCPUA ownership resulted in more favorable customer rates.

Click here for more information.   

 

 


 

 

  

Effective 9/12/16: Stage 1 VOLUNTARY Watering Guidelines in effect.   

Watering Days:  

Odd Numbered Addresses: Wednesdays and Saturdays

Even Numbered Addresses:  Thursdays and Sundays

Commercial (including large landscapes and HOA common areas):

Mondays and Fridays

Watering Hours:

4 a.m. to 10 a.m. and 7 p.m. to midnight 

 

 

 


PLEASE CALL 512-263-0125 FOR ALL BILLING QUESTIONS,

SERVICE ISSUES AND WATER/SEWER EMERGENCIES 


AFTER HOUR Emergency Number -

512-788-1155