WELCOME

 

  


WTCPUA Customer Service Office

11805 Bee Cave Rd., Ste. 200

Austin, TX  78738

(512)263-0125

 

WTCPUA Administrative Office

12117 Bee Cave Rd.,Bldg. 3, Ste. 120

Austin, TX  78738

(512)263-0100

 

AFTER HOURS EMERGENCY NUMBER:

(512) 788-1155

 

 

 

 

Preparing for colder weather

As the colder weather settles into Central Texas here are a few tips to help keep your pipes from freezing.

  • Insulate exposed pipes and hose bibs, backflow preventerss for irrigation systems.
  • Keep garage doors closed,some homes contain water softeners and filtration in their garage that can freeze if not insulated. 
  • Leave cabinets on exterior walls with plumbing opened  (be sure to secure any chemical that may be underneath to keep out of reach from children and pets.)
  • You can also leave fixtures on a drip that may be facing an exterior wall to prevent pipes in the walls from freezing.

 

These few tips can help keep you with water when the temperature falls below freezing.  If you are concerned that your plumbing has frozen and are without water please contact our office at 512-263-0125, 512-788-1155 (after hours).

 

 

Please click here for the 4th quarter 2017 Customer Newsletter. 

 

 

Click here for information regarding Series 2013 Bond Refinancing Announcement 

 

 

 

 CURRENT PUA CUSTOMER PAYMENT OPTIONS:

1/23/17 

  • Make payment via WTCPUA /District website 24/7 (wtcpua.org)
    • Visa/MasterCard/Discover  (5% Convenience Fee) – immediate confirmation and will post the next business day
    • Electronic Check ($1.00 Convenience Fee) – will post within 1 business day

 

  • Monthly Auto-draft (drafted on due date) – Complete a one-time authorization form (online)
    • Credit Card (5% Convenience Fee)
    • Bank Draft ($1.00 per transaction)
    • When you receive a bill indicating "DO NOT PAY,” your draft set up has been completed and is active.

 

  • Online Bill Pay through your bank
    • No Fee

 

  • Pay by phone 512-263-0125
    • Credit Card (5% Convenience Fee)
    • Bank Draft ($1.00 per transaction)

 

  • Pay by mail or in person:

               11805 Bee Cave Road, Ste. 200

                Austin, Texas  78738

 Questions? Please contact:  Customer Service - (512)263-0125

 

 

 

  WTCPUA FACTS

The presentation at the link below outlines the development of the WTCPUA and how rates would have compared to other public and private ownership of the Utility. The presentation exhibits that WTCPUA ownership resulted in more favorable customer rates.

Click here for more information.   

 

Water Drop 

 

Effective 10/1/17: VOLUNTARY Watering Restrictions in effect  

Watering on the schedule (below) will help the PUA ensure that water is available to all customers during peak irrigation times.

Watering Hours:

4 a.m. to 10 a.m. and 7 p.m. to midnight 

 

 

PLEASE CALL 512-263-0125 FOR ALL BILLING QUESTIONS,

SERVICE ISSUES AND WATER/SEWER EMERGENCIES 


AFTER HOUR Emergency Number -

512-788-1155