New Service Request

Please contact our office by phone or print out, complete and mail in the Service Application and Agreement to apply for service. 

  • If your home has an existing water meter, a service transfer fee and security deposit is required.  

 A deposit on existing service will be determined upon meter size (see below). 

 An application fee of $50.00 is required at time of application.  For transfer of service there is a $30.00 transfer fee.  

  • For New Construction (no meter on property):  Please complete the New Service Application.  We will review and provide the applicable tap fee information.  
  • For New Service (no meter box on property):  Please complete the Service Extension Request Application. Applicable fees are listed on page 3 of the application.  

 

DEPOSIT RATES – BASED UPON METER SIZE:

Standard Meter Service:  5/8” or 3/4" meter     $100.00

For meters larger than 3/4", please call Customer Service at 512-263-0125

Customers moving to the following subdivisions, please see additional costs below:

Rocky Creek Community

Requires an additional deposit of $150.00 plus a $15.00 transfer fee.

Ledgestone Community

Requires an additional deposit of $100.00 5/8” meter or $150.00 3/4” meter plus a $30.00 transfer fee.

 

New Service Application Process (choose one of the following methods).

  1.   Place new service application in night drop box (11805 Bee Cave Rd., Ste 200)
  2.   Hand Deliver Monday through Friday between 8 a.m. and 5 p.m. to:

                        West Travis County PUA Customer Service Office

                        11805 Bee Caves Rd, Suite 200

                        Austin, Texas 78738

     3.  Mail to:

                        West Travis County PUA Customer Service Office

                        11805 Bee Caves Rd., Suite 200

                        Austin, Texas 78738

Relevant Documents