Bill Payment

West Travis County Public Utility Agency offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

Please update your account number when remitting payments after June 26, 2020.  


Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill. 

On-Line Bill Payment 

Our new payment portal is now active.  Please click the Pay Your Bill Now button and follow the prompts.  You will need your new account number and amount of last payment to access your information.  If you have not received a new bill (dated 6/25/20 or after) you will need to call Customer Service to obtain your new account number.   

  1. Register for the new system and log in with your user name and password.
  2. Under Available Services go to Utility Billing and select ‘Add an Account’.
  3. Enter your new account number (found on your bill) and enter the amount of your last payment and select ‘Add Account.’

  We accept MasterCard, Visa, American Express and Discover cards. 

  • Visa/MasterCard/Discover/American Express  (3% Convenience Fee) – immediate confirmation and will post the next business day
  • Electronic Check ($1.25 Convenience Fee) – will post within 1 business day

Pay by Phone

  • Call 512-263-0125, choose Option 6.  You will need your NEW account number  You can also call direct to 866-280-0640.
  • Visa/MasterCard/Discover/American Express  (3% Convenience Fee) – immediate confirmation and will post the next business day
  • Electronic Check ($1.25 Convenience Fee) – will post within 1 business day

Automatic Bank Draft

The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account.  To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form, ACH Authorization Form, and drop it off or mail it to our office, along with a voided check. 

  • Electronic Check (No fee)

When you receive a bill indicating "Paid by Draft", your draft set up has been completed and is active.

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.  There is a drop box located on the right side of Building B, near the side door.  

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.  Please update your bill payment information with your new PUA account number (when you receive your next utility bill).

Relevant Documents