Our Mission

To view the mission statement and vision of the West Travis County Public Utility Agency, please click here to ...Learn more...

Bill Payment Options

Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...

PUA Office Address

PUA Administrative and Customer Service offices are located at:

13215 Bee Cave Parkway

Building B, Ste. 110

Bee Cave, TX.  78738

Office Hours 8:00-12:00 and 1:00-5:00, Monday - Friday

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COVID-19 UPDATE: PUA Administrative Offices Closed 3/16-4/13

March 13, 2020

*** Effective 3/16/20, all PUA Administrative staff (including Customer Service) will be working remotely to mitigate potential transmission of COVID-19.  We will continue to process customer payments and can respond to customer inquiries by email (customerservice@wtcpua.org) or by return call to voice messages left on our phone system.  We encourage customers to pay online but there is also a dropbox located outside of our office, 13215 Bee Cave Parkway, Building B.  We will be checking payments and processing mailed payments as well.  

If you have a water or sewer emergency, please call 512-788-1155 and you will receive immediate assistance.  Operations staff is continuing to work to...

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