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PUA Administrative Office Update

The Administrative office will continue to be closed through June 15th in accordance with the most recent Travis County Stay Home/Work Safe order (2020-8).  All employees are working remotely and all services are continuing as normal.

Payments may be made by phone, mail, bank draft, online (wtcpua.org) or at our drop box located on the side of Building B (13215 Bee Cave Parkway).  Payments are processed daily and any customer inquiries made through our website or by voice mail (512-263-0125 ) will be answered within 24 hours.

New service applications can be found on our website under the Customer Service tab.  New applications can be emailed to customerservice@wtcpua.org, mailed to our office address (13215 Bee Cave Parkway, B-110, Bee Cave, TX  78738) or dropped in the dropbox on the side of Building B.  Inquiries regarding new service can be made by emailing customerservice@wtcpua.org or calling 512-263-0125 and leaving a voice mail message.  

We strive to continue to provide exceptional customer service while we are working remotely during the COVID pandemic.  If you have any issues or concerns, please let us know.  

Thank you for your understanding.  Stay safe and healthy.