Contact Us

At West Travis County Public Utility Agency, our commitment is to provide superior customer service. If you have questions or need assistance, please feel free to send us an email using the contact form below or give us a call.  As your water and wastewater provider, we welcome your feedback and appreciate your business.

Customer Service Office  512-263-0125

                                             512-263-4124 (fax) 

For Billing Inquiries, new service/transfer/cancellation of service inquiries or water/sewer service problems.

PUA Administrative Office  512-263-0100

                                                512-263-2289 (fax)

To reach the General Manager, Engineering, or Finance and Accounting.

Office hours of operation:  Monday-Friday, 8:00 a.m.-5:00 p.m.

To report Water and/or Sewer Emergencies AFTER Normal Business Hours, please call 512-788-1155 (available 24 hours a day - 365 days a year).

 

 

E-mail correspondence is maintained in accordance with applicable provisions of State law and may be considered public records. Public disclosure of your communication may be required. Message and Data Rates May Apply.

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    [notes] => 01-30-2018 [] Client Chose Credit Card Payment.
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Customer Service 512-263-0125
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The following is the mission and vision of the West Travis County Public Utility Agency:

(1) To acquire ownership of the West Travis County Water and Wastewater System (the “System”) from the Lower Colorado River Authority (the “LCRA”).

(2) To provide reliable and cost-efficient water and wastewater services to customers in the Agency’s service area through excellence in operations, customer service, environmental compliance, and organizational development.

(3) To plan and manage the Agency’s systems in a manner that ensures growth and sustainability, pays for itself to the greatest extent possible, and achieves future system demands to the extent possible through (2) above.

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Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...

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There are a number of easy ways to save water, and they all start with you. When you save water, you save money on your utility bills. Here are just a few ways...  irrigation savings, household tips...

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