Welcome to the Official Website of West Travis County Public Utility Agency

New Online Application Process

WTCPUA is pleased to announce our transition to My Government Online for online application processes for NEW CONSTRUCTION applications for service. Please click this link www.MyGovernmentOnline.org to go directly to the My Government Online website.

You will need to Create an Account and then you can log in and under Permits and Licensing, Apply for a Permit (application) online.

If you have any questions about the new application process, please contact Customer Service at 512-263-0125.

Bill Payment Options

Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs...

To learn more about your bill pay options, click here:

Learn more...

PUA Office Address

PUA Administrative and Customer Service offices are located at:

13215 Bee Cave Parkway

Building B, Ste. 110

Bee Cave, TX. 78738

Office Hours 8:00-12:00 and 1:00-5:00, Monday - Friday

Uplands Water Treatment Plant is located at:

12215 Bee Cave Road

Bee Cave, TX. 78738

Recent News View All »

AMI Installation Seven Oaks & Shops at the Galleria next week

April 17, 2025

Please be advised ... the installation of our new AMI meters will be taking place for our customers in Seven Oaks and Shops at the Galleria next week. Customers will see DB Utility contractors in the neighborhood, not PUA. The installers will have a badge and uniform to verify their identity.

They will knock before installation. If nobody answers but they detect water being used in the home, they will leave and return later that day or week. Otherwise, they will begin installation. You do not need to be home during installation.

If you have any questions or concerns regarding the installation, please contact Customer Service at 512-263-0125.

For questions regarding...