Our Mission

To view the mission statement and vision of the West Travis County Public Utility Agency, please click here to ...Learn more...

Bill Payment Options

Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...

PUA Office Address

PUA Administrative and Customer Service offices are located at:

13215 Bee Cave Parkway

Building B, Ste. 110

Bee Cave, TX.  78738

Office Hours 8:00-12:00 and 1:00-5:00, Monday - Friday

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PUA Administrative Office Update

May 13, 2020

The Administrative office will continue to be closed through June 15th in accordance with the most recent Travis County Stay Home/Work Safe order (2020-8).  All employees are working remotely and all services are continuing as normal.

Payments may be made by phone, mail, bank draft, online (wtcpua.org) or at our drop box located on the side of Building B (13215 Bee Cave Parkway).  Payments are processed daily and any customer inquiries made through our website or by voice mail (512-263-0125 ) will be answered within 24 hours.

New service applications can be found on our website under the Customer Service tab.  New applications can be emailed to customerservice@wtcpua.org, mailed to our...

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