Recent News

As your local water and wastewater utility provider, we strive to keep you continually updated on all matters related to our services. If you do not find the information you need, please contact our Customer Service office and we will gladly assist you.

Customer Letter Regarding New Water and Wastewater Rates 100119

Statement Regarding USFWS MOU Compliance

 

Boil Water Notice

Due to a water main break the Texas Commission on Environmental Quality has required the West Travis County Public Utility Agency, PWS ID 2270235 public water system to notify certain customers near...

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Water Main Break off Nutty Brown Rd.

We have sent out a Voyent Alert! to routes affected by the water main break off of Nutty Brown Rd. Many customers are experiencing a loss of water and our crews are onsite, fixing the issue. They...

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New Smart Meters Coming to the WTCPUA

We’ve got some great news for our customers! The West Travis County Public Utility Agency (WTCPUA) is rolling out brand-new smart water meters as part of an investment in technology to...

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New Look, Same Great Service

New PUA logo

The West Travis County Public Utility Agency (WTCPUA) is proud to unveil its newly refreshed logo, marking the beginning of a visual identity update that is designed to enhance clarity and...

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Wastewater Winter Averaging Period Happening Now

During the months of December, January, and February, the WTCPUA averages wastewater usage to set the wastewater rate for the rest of the year. Wastewater averaging is done during the winter months,...

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Mirasol Map and Draft Agreements

As requested from the 10/17/24 board meeting, the map provided as an exhibit to the board is attached here.  

11/20/24

The draft Service Availability Letter (SAL) for Mirasol can be viewed here

...

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Stage 1 Watering Restrictions Now in Place

As of November 18th, 2024, we are moving back to Stage 1 watering restrictions, which allows for irrigation twice per week, between the hours of 6 a.m. - 10 a.m. and 7 p.m. - 10 p.m.   

Watering...

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Temporary Disinfectant Conversion

The West Travis County Public Utility Agency public water system, (PWS) ID 2270235, will temporarily convert the disinfectant used in the distribution system from chloramine to free chlorine....

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Effective immediately: Stage 2 Watering Restrictions

We are moving back immediately to Stage 2 watering restrictions, which allows for irrigation once per week, between the hours of 6 a.m. -10 a.m. and 7 p.m. - 10 p.m. We do not want overnight watering...

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Board Votes to Reinstate Stage 1 Watering Restrictions

At its board meeting on June 20th, the West Travis County Public Utility Board voted to move back to Stage 1 watering restrictions, due to the increased lake levels. This will allow customers to...

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WTCPUA's Stage 2 Watering Restrictions Remain in Place

The WTCPUA remains under Stage 2 watering restrictions, with customers allowed to water once per week on the day according to their address.

Lower Colorado River Authority (LCRA) recently changed...

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New Watering Schedule

As of May 1st, 2024, a new watering schedule is in place for WTCPUA customers. Mandated by the Lower Colorado River Authority (LCRA), irrigation will be limited to 1 time per week, according to the...

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New Watering Schedule & Knowing What You Own: WaterWise Quarterly Newsletter

In this edition of WaterWise, the WTCPUA's quarterly newsletter, we cover the new watering schedule that will go into effect May 1st, per LCRA (Lower Colorado River Authority) guidelines as well as...

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Utility Owner or Homeowner's Responsbiility? A breakdown of your water infrastructure

Do you know what part of your water system is your responsibility and which part is your water utility provider's? Here's a handy graphic to help!
Homeowner's Responsibility
As a general rule, anything past...

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Once per Week Watering Restrictions Effective May 1st

Effective May 1, 2024, the WTCPUA will be implementing once per week watering restrictions following the LCRA's new requirement.  Watering days and times will be posted soon.

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LCRA limits outdoor watering to once a week until the drought eases

 

WTCPUA Customers Must Comply With Restriction

The Lower Colorado River Authority Board of Directors on Wednesday, February 21st, approved a new requirement that limits outdoor...

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Time-Lapse Video of New Water Tower Construction

Have you ever seen the construction of a water tower from start to finish? Here is your chance! Thanks to our engineering firm, we have a time-lapse video of the construction of our new elevated...

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Protecting Your Home in a Freeze

Video

With freezing temperatures forecasted in the coming week, now is a good time to familiarize yourself with where your meter box and water valve shut-off are located, as well as stock up on some pipe...

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WaterWise: WTCPUA's New Quarterly Newsletter

We are excited to introduce you to WaterWise, our new quarterly newsletter that will inform you about different aspects of the West Travis County Public Utility Agency. In this first newsletter,...

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How to Save Money with Wastewater Averaging Months

Wastewater averaging season has started. The WTCPUA averages the amount of wastewater you use (anything that goes down a drain) during the months of December, January, and February. The average use...

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WTCPUA Uses Voyent Alert System for Notifications

Please be advised that the West Travis County Public Utility Agency is now using the Voyent Alert! Notification Service to deliver important service notices and information updates to its...

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Highlights of the capital improvements plan

Central Texas continues to boom and the West Travis County PUA is prepared! The WTCPUA prepares for the region’s growth and ensures adequate supply by following a 10-year plan for...

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Stage 2 Mandatory Watering Restrictions Effective 10/15/23

Please be advised that beginning October 15th, WTCPUA will move to Stage 2 watering restrictions. What this means for our customers:

  • Outdoor watering hours will be limited to between midnight and...

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LCRA Press Release Regarding Watering Restrictions

Please remember that the WTCPUA is in Stage 3 Watering Restrictions.  Customers should only be watering one day per week.  Water demand was very high today and could impact water service...

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Stage 3 Watering Restriction Reminder

Please ensure that you are following the Stage 3 Watering Schedule:

Addresses Ending:

1,3        Monday

2,4        Tuesday

5,7        Wednesday

6,8        Thursday

9,0         Friday

...

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Stage 3 Watering Restrictions in Effect 7/20/23

Due to the high irrigation demand, WTCPUA is implementing Stage 3 Watering Restrictions effective 7/20/23.  

Outdoor watering is restricted to:

Addresses Ending:

1,3        Monday

2,4  ...

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Stage 2 Watering Restrictions Effective July 15, 2023

WTCPUA is moving to Stage 2 Watering Restrictions effective July 15, 2023 due to extremely high daily irrigation demand.  Please note the new restrictions below:

  • Outdoor watering hours will be...

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Water Conservation Tips

WaterSmart Tips, Tools & Resources

 
Water-saving tips
  • Cut back on outdoor watering. According to the Environmental Protection Agency, outdoor watering can account for up to 70% of...

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Reminder: Mandatory Watering Restrictions

The West Travis County Public Utility Agency is currently in Stage 1 Watering Restrictions which requires twice per week watering restrictions.  Please ensure that your irrigation system is set...

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Revised Drought Contingency Plan-New Stage 1 Drought Restrictions 9/1/22

The West Travis County Public Utility Agency Board of Directors approved a revised Drought Contingency Plan on Thursday, September 1st.  The revised plan can be found on the home page of this...

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Notice of Confidentiality and Customer Right to Disclosure

Pursuant to House Bill 872, passed in the 87th Legislative Session of the Texas Legislature, Subchapter B of Chapter 182 of the Texas Utilities Code makes confidential certain personal information of...

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