COVID-19 UPDATE: PUA Administrative Offices Closed 3/16-6/15
March 13, 2020
*** Effective 3/16/20, all PUA Administrative staff (including Customer Service) will be working remotely to mitigate potential transmission of COVID-19. We will continue to process customer payments and can respond to customer inquiries by email (firstname.lastname@example.org) or by return call to voice messages left on our phone system. We encourage customers to pay online but there is also a dropbox located outside of our office, 13215 Bee Cave Parkway, Building B. We will be checking payments and processing mailed payments as well.
If you have a water or sewer emergency, please call 512-788-1155 and you will receive immediate assistance. Operations staff is continuing to work to ensure that safe, reliable water is available to all of our customers.
Please bear with us as we strive to keep our staff and customers healthy during this unusual circumstance.
To find the latest updates and details from the CDC, please click here.
For information specific to the Austin area, please click here.
Updates from EPA regarding drinking water can be found here.